Identity Verification with Concierge Support - Live Voice Call

This service provides secure identity verification with concierge support delivered via a live voice call, where assistance is required while the individual completes the identity verification process.

Concierge Support is suitable for individuals who may need guidance while completing verification steps, help resolving documentation issues, or support navigating the Credas verification process. The service applies to both UK and non‑UK documentation and may be required for directors, Persons with Significant Control (PSCs), or authorised individuals.

Identity verification is completed by the individual using secure third‑party verification tools, including Credas, where appropriate. Concierge Support is provided alongside this process to assist with completion but does not replace or override the verification platform.

Verification must be successfully completed before any regulated or compliance‑related service can commence.

Important information

• Concierge Support is provided via voice call only

• This service supports the client while they complete the Credas process themselves

• Concierge Support is limited to process assistance and guidance

• This service does not include video‑based identity confirmation

• This service does not include legal, tax, or regulatory advice

• Verification outcomes are not guaranteed